Refund policy

All of our products are made upon ordering. We do not supply on a sale of return basis. Refunds will only be given 48 hours after the order is placed. 

This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.

All of our products are checked before posting. MooAngel do not accept liability for any items damaged during transit.

In the case of damage or loss in transit, the customer must clearly mark any delivery paperwork, consignment note, carriers docket or electronic signature pad as ‘unexamined’.

The customer must advise the company within 48 hours of delivery so that we can make a prompt claim against the delivery company and correct the problem. 

Each claim will be individually investigated. 

MooAngel does not accept liability for damage caused to its products by a third party.